Midwest Express Clinic
Human Resources Generalist - Scheduler
Chicago, IL - Full Time
Why Join Midwest Express Clinic
At Midwest Express Clinic, “Express is our middle name.”That means:
- Fast, high-quality care for our patients
- A fast-moving, high-growth environment for our teams
- Real ownership and the ability to make an impact quickly
We are building a healthcare experience that is efficient, compassionate, and human — and our people are at the center of that.
Our culture is grounded in PACT:
💙 Positive – we bring solutions and energy
💪 Accountable – we own outcomes
🫶 Compassionate – we care for patients and each other
🤝 Teamwork – we win together
The Role
This role owns clinic staffing and scheduling operations, making sure we have the right people in the right place at the right time. You’ll manage schedules across our clinics, respond to real-time staffing gaps, and build the structured, scalable processes that keep clinics running smoothly.This role is ideal for someone who thrives on solving real-time operational problems and enjoys turning data into better processes.
What You’ll Own
Scheduling & Coverage
- Build, coordinate, and maintain clinic schedules to ensure consistent staffing coverage
- Audit schedules for compliance with staffing requirements, labor rules, and company policy
- Partner with clinic and regional leaders to align staffing with patient volumes and clinic needs
Real-Time Staffing
- Manage call-offs, last-minute gaps, and coverage needs as they arise
- Coordinate float staff, shift swaps, and cross-clinic coverage
- Communicate staffing changes quickly and clearly to leaders and teams
Attendance & Policy Compliance
- Track attendance, tardiness, and schedule exceptions across clinics
- Support leaders with attendance-related progressive discipline, ensuring consistency and documentation
- Monitor and reinforce break, scheduling, and timekeeping policies
Workforce Analytics & Process Improvement
- Analyze staffing, attendance, and scheduling trends to identify risks and opportunities
- Build reports and dashboards that give leaders visibility into coverage and compliance
- Design more structured, scalable scheduling processes as we grow
- Flag staffing shortages to Recruiting to help prioritize hiring
Data Integrity
- Maintain accurate schedule, timekeeping, and employee data in Paycom
What We’re Looking For
- 2–4 years of experience in workforce operations, scheduling, or HR operations, ideally in healthcare or a multi-site environment
- Strong Excel/data skills; experience with Paycom or similar HRIS/timekeeping systems a plus
- Calm, quick decision-making under pressure
- Strong organizational skills and attention to detail
- A mindset aligned with our PACT values
What Success Looks Like
- Clinics are consistently staffed with minimal disruption
- Call-offs and gaps are resolved quickly and reliably
- Attendance and policy issues are handled consistently and on time
- Leaders trust you to solve staffing challenges and rely on your data
- You bring structure, speed, and accountability to scheduling
Benefits
Midwest Express Clinic is proud to offer a competitive selection of employer-sponsored medical, dental, vision, and short-term disability plans to meet the diverse needs of our employees and their families. Employees can also opt into a wide range of voluntary benefits including Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Dependent Care, commuter benefits, life insurance, critical illness, and pet insurance.We offer a company-sponsored 401(k) plan with employer match to support long-term financial wellbeing. Full-time employees are also eligible for Paid Time Off and wellness benefits, because we believe in building a career that supports both performance and balance.
Equal Opportunity Employer
Midwest Express Clinic is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws.Reasonable Accommodation
Midwest Express Clinic is committed to providing reasonable accommodations to applicants with disabilities throughout the hiring process. If you require assistance or accommodation, please contact our HR team at [email protected]E-Verify
Midwest Express Clinic participates in E-Verify to confirm the employment eligibility of all newly hired employees.Compensation: [$65,000-$80,000]
This is an onsite role with rounding requirements to clinics as needed.
