Regional Director of Operations

Chicago, IL
Full Time
Illinois North
Senior Manager/Supervisor
The Regional Director is a senior leadership role responsible for the operational performance, strategic execution, and leadership of multiple urgent care centers across a designated region. This role directly supervises Regional Managersand provides oversight for clinic operations, ensuring quality patient care, regulatory compliance, financial performance, and alignment with organizational goals.
 
Key Responsibilities:
Leadership & Oversight:
  • Lead and support a team of Regional Managers to ensure high performance, engagement, and accountability.
  • Foster a culture of clinical excellence, patient satisfaction, and operational efficiency.
  • Serve as the liaison between regional management and executive leadership.
Operational Management:
  • Ensure that urgent care centers operate efficiently and in accordance with company standards.
  • Oversee implementation of standardized processes, policies, and procedures across clinics.
  • Collaborate with clinical leadership to ensure appropriate staffing, training, and care delivery.
Strategic Planning & Execution:
  • Participate in strategic planning initiatives and drive regional execution of key performance metrics (KPI).
  • Oversee impactful projects, ensuring key deliverables are met by both direct reports and cross-functional partners, while staying on task and budget.
  • Identify growth opportunities including new clinic openings, service expansion, or market entry.
Financial Oversight:
  • Monitor regional budgets, P&Ls, and cost controls in collaboration with finance.
  • Support regional managers in achieving financial targets, including revenue, labor costs, and operational efficiency.
Compliance & Quality:
  • Ensure adherence to federal, state, and local healthcare regulations and company compliance standards.
  • Support quality improvement initiatives, incident reporting, and audit readiness.
Communication & Collaboration:
  • Communicate effectively with internal stakeholders, including clinical leaders, HR, IT, and marketing.
  • Represent the region in executive meetings and contribute to enterprise-level decision-making.
Qualifications:
  • Bachelor’s degree in Healthcare Administration, Business, or related field (Master’s preferred).
  • Minimum 5-7 years of multi-site healthcare management experience; urgent care, outpatient, or ambulatory care experience strongly preferred.
  • Demonstrated success in leading high-performing teams and managing through Regional Managers or multi-level leadership.
  • Strong knowledge of healthcare operations, compliance, and clinical workflows.
  • Excellent leadership, analytical, and communication skills.
  • Ability to travel regularly within the region.
Key Competencies:
  • Strategic Thinking & Execution
  • People Leadership & Coaching
  • Financial Acumen
  • Operational Excellence
  • Quality & Compliance Focus
  • Change Management
Compensation & Benefits:
  • The expected compensation range for this position is $80,000 to $140,000 based upon the candidate’s knowledge, skills, and experience.
  • Comprehensive health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and continuing education support
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