Operations & Inventory Associate

Midwest Express Clinic is the "Best in the Midwest" when it comes to your helathcare needs. We provide a convenient alternative to an ER visit or doctor's appointment for illness and inuries that are urgent but not emergent. We are one of the fastest growing urgent care chains in the Midwest, with 50+ locations across the Chicagoland and Northwest Indiana markets since opening our doors in 2012. 

The Operations & Inventory Associate plays a critical role in supporting day-to-day operations, vendor management, and inventory oversight across a dynamic and growing organization. This individual must be highly organized, adaptable, and capable of managing multiple priorities as operational needs evolve. The role includes project management, cross-functional collaboration, data analysis, and ongoing process optimization. This position reports to the Director of Operations and is located in the Chicagoland market, spending time on-site at the clinic locations and in our West Loop offices. 

Key Responsibilities: 

• Operational & Project Support 
  • Drive cross-functional collaboration to identify operational needs and implement scalable solutions.
  • Develop and manage detailed project plans, timelines, and resource allocations.
  • Track initiative progress and provide updates to leadership and stakeholders. 
  • Prepare operational reports, dashboards, and presentations. 
• Inventory Management 
  • ​​​​​​Monitor, order, and transport supplies and equipment across locations. 
  • Maintain inventory levels, minimize product expiration, and ensure timely replenishment. 
  • Conduct regular cycle counts, audits, and min/max reviews. 
  • Analyze inventory data to identify trends and recommend process improvements.
• Vendor & Relationship Management 
  • Serve as primary liaison for third-party vendors. 
  • Dispute and resolve vendor-related issues in a timely, professional manner. 
  • Evaluate vendor performance and assist in contract compliance. 
• Data & Reporting 
  • Perform data analysis and prepare regular reports to support operational decisions. 
  • Clean, validate, and interpret datasets to uncover actionable insights. 
  • Create visual dashboards (Power BI, Tableau, or Looker preferred) for internal use.
• Compliance & Documentation 
  • Maintain detailed records for inventory and operational activities to ensure compliance and audit readiness. 
  • Ensure adherence to organizational policies and procedures. 

Qualifications: 

• Education & Experience 
  • Bachelor’s degree preferred (or equivalent experience). 
  • 2+ years of relevant experience in operations, inventory, analytics, or vendor management. 
  • Healthcare or multi-site operational experience strongly preferred. 
• Skills & Tools 
  • Proficiency in Microsoft Office Suite, particularly Excel (pivot tables, charts, formulas). 
  • Familiarity with inventory systems and business intelligence tools. 
  • Strong analytical and problem-solving abilities. 
  • Excellent written and verbal communication skills. 
  • Project management capabilities with the ability to manage competing priorities. 
• Other Requirements 
  • Must be self-motivated and capable of working independently. 
  • Ability to travel regularly between clinic locations and the West Loop office. 
  • Strong attention to detail, time management, and adaptability in a fast-paced environment. 

Ideal Candidate Traits: 

• A proactive self-starter who takes initiative. 
• Comfortable navigating ambiguity and shifting responsibilities. 
• Skilled at building and maintaining strong relationships with internal teams and external partners.