Senior Manager, Facilities

Midwest Express Clinic is the "Best in the Midwest" when it comes to your helathcare needs. We provide a convenient alternative to an ER visit or doctor's appointment for illness and inuries that are urgent but not emergent. We are one of the fastest growing urgent care chains in the Midwest, with 50+ locations across the Chicagoland and Northwest Indiana markets since opening our doors in 2012. 

The Senior Manager, Facilities is responsible for the day-to-day maintenance and repair of our locations, public health and physical safety activities, contract management, vendor management and oversight of the build-out of new locations.  This role is located in the Chicagoland and Northwest Indiana markets and requires significant time spent on-site at our various clinic locations. 

The successful candidate will be responsible for the following:

• Facilities Oversight: Manage daily operations and maintenance of all MEC facilities, ensuring consistent quality, safety, and compliance with clinical and regulatory standards. 
• Work Order Management: Supervise internal and external work order systems; ensure timely and accurate tracking, escalation, and completion of service requests across all sites. 
• Team Leadership: Supervise, support, and develop a team of 3 maintenance technicians. Provide guidance, evaluate performance, and support hiring and onboarding as needed. 
• Contractor & Vendor Coordination: Oversee external contractors and vendors for maintenance services, repairs, and inspections. Ensure quality work and timely communication of issues to leadership. 
• Preventative Maintenance: Develop and maintain a preventive maintenance calendar. Schedule and track all routine services to extend the life of building systems and reduce reactive repairs. 
• Compliance & Safety: Ensure all sites maintain current certifications and pass required inspections. Monitor fire, life safety, and health-related systems, coordinating with appropriate vendors. 
• Emergency Response: Act as the 24/7 emergency contact for facility-related issues. Coordinate response efforts and communicate incidents to leadership in real-time. 
• Capital Planning & Budgeting: Identify long-term facility needs and assist in developing a multi-year capital plan. Analyze maintenance spending trends to recommend cost-saving or corrective actions. 
• Stakeholder Communication: Regularly report facility updates, maintenance trends, and open issues to operational leadership. Serve as the liaison to landlords and property managers. 
• Procurement & Inventory: Maintain adequate inventory of cleaning supplies and building materials. Provide input on bids and RFPs for service providers and supplies. 
• Weather Preparedness: Coordinate snow removal, storm preparedness, and seasonal maintenance plans for all impacted locations. 
• Other Duties: Perform related responsibilities and special projects as assigned. 

Education, Experience, and Systems Requirements:

• Bachelor’s degree required  
• 5+ years of experience in facilities management, preferably in healthcare or multi-site environments 
• Strong leadership and project management skills 
• Strong vendor management and contract negotiation skills  
• Experience with work order software and vendor coordination 
• Understanding of building systems, preventative maintenance, safety standards, and compliance requirements 
• Ability to travel regularly across clinic locations in Illinois and Indiana 
• Must be accessible after hours for emergency response 
• Excellent communication, organization, and problem-solving skills 

• Prolonged periods standing and walking. 
• Must be able to lift up to 50 pounds at a time. 
• Ability to climb, push, pull, bend, and reach, as needed to perform essential job activities.